Frequently Asked Questions
Welcome to our most-asked questions. Everything here matches how we actually produce, charge, ship, and support your order—plain, transparent, and consistent with our policies.
Orders & Production
Q1. What does “print-on-demand” mean at pickiox?
A. Your T-shirt is printed after you place an order. This lets us deliver fresh prints, consistent quality, and responsible inventory. Most orders enter production within 1–2 business days (Mon–Fri, cut-off 5:00 PM ( EST).
Q2. Can I cancel or change my order after paying?
A. Yes—email contact@pickiox.com within 12 hours of purchase (and before the 5:00 PM PT cut-off). Once production starts, we can’t change or cancel, but you can use our 30-day return after delivery.
Q3. Do you offer in-person pickup?
A. No. We’re an online, FedEx, USPS-shipped service with no public pickup point.
Shipping & Delivery
Q4. Where do you ship?
A. USA only . We don’t ship to PO Boxes, APO/FPO/DPO, U.S. territories, or internationally.
Q5. Which carrier do you use and how long does delivery take?
A. We ship via FedEx, USPS. After FedEx,USPS accepts your parcel, typical transit is 5–7 business days (Mon–Fri). Transit times are estimates and may extend during severe weather or peak seasons.
Q6. What are your shipping rates?
A. We offer Free Shipping on all orders over $199. For orders under $199, a flat shipping rate of $7.99 will be applied
Q7. When will I get tracking?
A. You’ll receive a shipping confirmation email with a USPS tracking link when your label is created. The first USPS scan usually appears within 24 hours. If tracking is stagnant >48 business hours, email us.
Q8. Can I change my shipping address after ordering?
A. Email contact@pickiox.com within 12 hours (and before 5:00 PM PT). After dispatch, parcels can’t be rerouted. If an address issue returns the package to us, we can reship (postage applies) or refund the item(s) once received.
Q10. My tracking says “Delivered” but I can’t find the package.
A. Check mailbox/porch/garage/back door, building mailroom, and with neighbors; look for a FedEx or USPS notice; allow 24 hours for a premature scan. Still missing? Email us within 7 days with the order number and tracking link— we’ll open av FedEx, USPS inquiry and help resolve.
Returns, Exchanges & Refunds
Q11. What is your return window?
A. 30 days from delivery (based on the carrier’s delivered scan).
Q12. What condition must items be in to return or exchange?
A. Tees must be unworn, unwashed, unaltered, free of odors/stains/pet hair/deodorant marks, and returned with basic packaging. Returns are mail-in only.
Q13. How do I start a return or exchange?
A. Email contact@pickiox.com with subject “Return/Exchange – Order #12345”. We’ll reply with instructions and the correct return address. (Please don’t send returns to the address on the shipping label.)
Q14. Who pays return shipping?
A. If we misprint, ship the wrong item, or the tee arrives damaged, we cover return shipping or send a prepaid label. Preference-based returns (fit/color/change-of-mind) are customer-paid. Original shipping isn’t refundable unless the issue was our fault.
Q15. Can I exchange for a different size or color?
A. Yes. Fastest path: place a new order for the correct tee and return the original for refund. Or request a direct exchange via email; we’ll produce the new tee after your return is accepted in our system.
Q16. When will I see my refund?
A. Once your return is approved, we initiate the refund to your original payment method. Banks/PayPal typically post funds in 3–5 business days. Partial returns may recalculate order-level discounts.
Q17. Do you charge restocking or handling fees?
A. No restocking fees. No handling fees.
Q18. My order arrived damaged or was lost in transit—what now?
A. Damaged: email photos of the tee and outer packaging within 7 days of delivery—we’ll replace or refund.
Need Help?
Q19. How do I reach you?
Address: 8922 I Ave Apt 5,Hesperia, CA, 92345, United States
Email: contact@pickiox.com
Phone: +1 (909) 789-2537 (Under maintenance, Please contact us via email. We will response within 12 hours)
Business Hours: Monday – Friday 9:00 am – 5:00 pm ( EST)
Response Time: Our customer service team typically responds within 12 hours during business days
