Shipping Policy
Thank you for choosing Pickiox, your trusted source for premium print-on-demand (POD) apparel, including T-shirts, sweatshirts, tank tops, and hoodies. To ensure an effortless and transparent purchasing experience, please carefully review our detailed shipping policy below.
Order Processing and Cut-Off Times
Orders are diligently processed within 2-4 business days, Monday through Friday, from 8:00 AM to 5:00 PM (Mountain Standard Time, MST). Orders placed after our cut-off time (05:00 PM MST) or during weekends and major holidays will begin processing on the following business day.
Shipping Methods and Carriers
We exclusively utilize trusted shipping providers to ensure timely and reliable delivery.
FedEx
UPS
USPS
Shipping Rates
Our clear and competitive shipping fee structure:
Orders over $199: FREE shipping
Orders under $199: Flat rate of $7.99
Shipping Time and Delivery Estimates
We transparently outline your expected delivery timeline:
Production Time: Typically 2–4 business days.
Carrier Transit Time: Approximately 7–10 business days.
Estimated Total Delivery Time: Generally, your order will arrive within 9–14 business days from order placement.
Shipping Area
Pickiox exclusively ships within the United States. We currently do not offer international shipping or delivery to APO/FPO/DPO addresses.
Shipping Address Accuracy
Please ensure all shipping information provided is accurate and complete. Pickiox is not responsible for delivery delays or additional charges incurred due to incorrect or incomplete shipping addresses.
Changing Your Shipping Address
If you need to change your shipping address, please contact our customer support immediately at contact@pickiox.com. Address changes can only be accommodated if the order has not yet been shipped.
Tracking Your Order
Once your order is shipped, you will receive an email containing your tracking information, allowing you to conveniently monitor your shipment status.
How Shipping Fees Are Calculated
Shipping charges are transparently calculated based on your order total:
Orders below $199 incur a $7.99 shipping fee.
Orders of $199 or more enjoy complimentary shipping.
All shipping charges are clearly displayed during checkout.
Delivery Issues
If issues arise:
Damaged Items: Contact us within 3 business days of receiving your order at contact@pickiox.com, providing clear photographic evidence of damage.
Lost Items: If your tracking information indicates your package was delivered but you have not received it, contact us promptly for assistance.
Handling Charges
Pickiox does not apply additional handling charges. All costs are clearly outlined during checkout.
Issue Resolution
Shipping-related issues are typically resolved within 5–7 business days from the date of notification.
Delayed or Out-of-Stock Items
In the event of unexpected delays or out-of-stock items, we will inform you promptly via email, offering options including
Waiting for the item to restock.
Selecting an alternative item.
Receiving a full refund.
Customer Responsibilities
Customers should:
Ensure someone is available to receive delivery.
Provide accurate shipping details to avoid delays or additional charges.
Exceptional Circumstances (Force Majeure)
Events beyond our control, such as severe weather, natural disasters, pandemics, or carrier disruptions, may occasionally delay deliveries. We commit to keeping you promptly informed via email regarding any such delays.
Special Shipping Considerations During Holidays
Peak holiday periods (e.g., Christmas, Black Friday, Cyber Monday) may result in slight processing and shipping delays. We recommend ordering early during these busy periods.
Tax-Free Purchases
Pickiox offers a simplified shopping experience with no additional sales tax applied to your order.
Commitment to Customer Support
For any inquiries or concerns, please contact our dedicated customer service team:
Website Name: pickiox.com
Address: 21506 S Ellsworth Lp Rd, Queen Creek, AZ 85142, United States
Email: contact@pickiox.com
Phone: +1 (480) 783-3316
Contact Form: Click here
Business Hours: We are available Monday – Friday, 8:00 AM to 5:00 PM (Mountain Standard Time, MST) to assist you with any inquiries.
Response Time: Our dedicated customer service team strives to respond to all inquiries within 12 hours during business days, ensuring prompt and reliable support.
Thank you for your trust in Pickiox. We look forward to serving you!
